1. Introduction
Ramdas QLD Pty Ltd("we", "us", "our") respects your privacy and is committed to handling personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose and protect personal information, and how you can contact us about your privacy.
2. Information we collect
We may collect personal information including:
- Name, business name, email address and phone number
- Details about your transport enquiry (pickup, destination, cargo type, temperature requirements)
- Communications you send to us
- Technical information such as IP address and analytics data when you visit our website
3. How we collect information
We collect information directly from you when you submit our enquiry form, contact us by email or phone, or otherwise communicate with us about our services. We may also collect website usage data through cookies and analytics tools.
4. Why we collect information
We use personal information to:
- Respond to enquiries and provide quotes
- Deliver refrigerated transport services
- Communicate operational updates and service information
- Improve our website and services
- Meet our legal and regulatory obligations
5. Cookies and analytics
Our website may use cookies and similar technologies to support functionality and analytics. You can adjust your browser settings to refuse cookies if you prefer.
6. Disclosure to third parties
We do not sell your personal information. We may share information with trusted service providers (for example, email and analytics platforms) strictly to operate our website and services, and where required by law.
7. Data security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
8. Access and correction
You may request access to or correction of the personal information we hold about you by contacting us using the details below.
9. Complaints
If you have a privacy concern, please contact us first so we can address it. You can also contact the Office of the Australian Information Commissioner (OAIC) if you remain dissatisfied.
10. Contact us
For privacy matters, contact us at info@ramdasqld.com or +61 400 000 000.